Refund policy

# Return and Exchange Policy

Last Updated: March 24, 2026

At GOLDEN STANDARD, we are committed to ensuring your satisfaction with our premium ceramic vases and home decor items. We offer a 30-day return and exchange policy, starting from the date your order is delivered (as confirmed by the carrier tracking information).

Eligibility Criteria

To be eligible for a return or exchange:

Items must be unused, unworn, and in original condition.
Items must include all original packaging, tags, protective materials, and accessories.
Returns are accepted for:
- Change of mind (buyer’s remorse)
- Defective or damaged items
- Incorrect items received

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Items marked as “Final Sale” on the product page

How to Request a Return or Exchange

Contact us within 30 days of delivery:
- Email: service@golden-standard.cn
- Phone: +1 814-616-9845
Provide:
- Order number
- Clear photos of the item(s) (required for damaged or defective items)
- Reason for return
We will respond within 2 business days with:
- A Return Merchandise Authorization (RMA) number
- Return instructions

Return Shipping Costs

Defective, damaged, or incorrect items:
We will provide a prepaid return label at no cost to you.
Change of mind returns:
Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
Free shipping orders ($25+):
If a return is due to change of mind, the original shipping cost may be deducted from the refund.

Refund Process

Returned items are inspected within 3–5 business days after delivery to our return facility.
Approved refunds are issued within 5 business days after inspection.
Refunds are credited to the original payment method.

Important Notes

Original shipping fees are non-refundable, unless the return is due to our error.
For large or fragile ceramic items returned due to change of mind, a restocking fee of up to 15% may apply (this will be clearly communicated after inspection).